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FAQs
Frequently Asked Questions
We offer a 30-day return and refund policy. If you're not satisfied with your purchase for any reason, you can return it to us within 30 days for a full refund or exchange!
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Simply click on the link provided to track your order.
Yes, our jewelry is waterproof, designed to withstand everyday activities without losing its character!
For any queries or concerns, you can reach out to us via the 'Contact Us' form on our website or email us at care@princessie.com. We respond to all inquiries within 24 hours.
Once your order is placed, we strive to process it within 24 hours. After processing, your order will be shipped out within 1 business day. The estimated delivery time for your order is typically between 8 to 12 business days
